The Customer Experience, If You’re Doing It Right, Is No Longer About Being Friendly Artificial Intelligence The Customer Experience, If You’re Doing It Right, Is No Longer About Being Friendly Keith Cornick March 2, 2023 Introduction The customer experience is changing. Artificial intelligence (AI) is here, and it’s not just about being... Read More Read more about The Customer Experience, If You’re Doing It Right, Is No Longer About Being Friendly